Last updated: October 23, 2026
Casa Inlaya ships to the destinations and delivery addresses available at checkout. Available services, charges and estimated delivery information are shown before you place an order. If an item or destination is not available for delivery, checkout may not offer a shipping option.
Shipping costs and offers
Our store currently advertises free shipping to the European Union on orders over €149. The offer applies only where shown as eligible in the cart or checkout. If your order does not meet the displayed conditions, or you are ordering to another destination, the shipping charge available at checkout will apply.
Order processing and delivery estimates
Processing and delivery estimates are shown on the product page, at checkout or in your order confirmation when available. Timing can vary by product availability, destination, carrier and customs processing. Unless a specific date has been agreed with you, an estimate is not a guaranteed delivery appointment. Where applicable consumer law sets a delivery deadline, that deadline still applies.
Tracking and delivery
When tracking is available, we will share it by the contact method associated with your order. Please check your tracking updates and make sure someone can receive the parcel where required. If the tracking says delivered but you cannot locate your parcel, check the delivery location and with other household members first, then contact us with your order number so we can investigate.
Customs, duties and taxes
Any shipping charges, taxes or duties collected at checkout will be shown there. If import duties, local taxes or carrier handling charges are not collected at checkout, they may be payable to the relevant authority or carrier. Customs checks can cause delays that are outside the carrier’s normal transit time. Please check the import rules that apply to your destination before ordering.
Address changes
Please verify your full delivery address, postcode and phone number before placing the order. If you notice an error, contact us as soon as possible. We will try to help, but we cannot guarantee an address change once an order has entered fulfilment or has been handed to the carrier.
Delays, loss or damage
If a parcel is delayed, arrives damaged, or contains the wrong item, contact us with your order number and a clear description of the issue. Photographs of the outer packaging and the item can help us assess damage. Keep the packaging until the issue has been reviewed. Your mandatory rights regarding non-delivery, damaged goods and goods that do not match the order are not reduced by this policy.
Contact
For a shipping question, email casainlayahardware@gmail.com or call +91 84303 82921. Please include your order number where applicable. For returns, see our Returns & Refunds policy.