Last updated: October 23, 2026
If there is a problem with your Casa Inlaya order, contact us before sending an item back. We will review the order details and provide return instructions where a return is appropriate. Please do not send products to our business address without prior instructions.
Change-of-mind returns
Return and cancellation rights depend on the destination and the rules that apply to your purchase. For eligible consumers in the European Union, the statutory right of withdrawal generally allows you to notify the seller that you wish to cancel a distance purchase within 14 days after receiving the goods. To exercise that right, send us a clear statement by email before the applicable deadline and include your order number. After notifying us, return the goods within the period required by applicable law and follow the instructions we provide.
For destinations outside the EU, we do not represent that the same change-of-mind period applies everywhere. Any return or cancellation right provided by local law remains available. Contact us as soon as possible so we can confirm the process that applies to your order.
Condition and packaging
Where a change-of-mind return is permitted, handle the item only as needed to inspect its nature, characteristics and function. Return it with its components and accessories. Original packaging is helpful for safe transit and should be included where reasonably possible. Applicable law determines whether a reduction in value can be claimed if an item has been handled beyond what is necessary to inspect it.
Custom or personalised goods
Goods made to your specifications or clearly personalised may be excluded from a statutory change-of-mind right where the relevant law allows that exception. This exception does not remove rights relating to goods that are faulty, damaged, incorrect or not as described.
Damaged, faulty or incorrect items
Please tell us as soon as reasonably possible if an item arrives damaged, faulty, incomplete or different from what you ordered. Email the order number, describe the issue and add clear photographs if relevant. We will investigate and arrange the remedy required by applicable law. Return costs for faulty or incorrectly supplied goods will be handled in accordance with the rules that apply to your purchase.
Refunds
Where a statutory withdrawal right applies, refunds will be made within the period required by that law. For EU withdrawals, reimbursement is generally due within 14 days of being notified, although the seller may be entitled to withhold reimbursement until the goods have been returned or evidence of return has been provided. Any refund of delivery charges, and any exception for an upgraded delivery service, will be handled in accordance with applicable law. Approved refunds are normally returned to the original payment method; your bank or payment provider may take additional time to show the credit.
How to contact us
Email casainlayahardware@gmail.com or call +91 84303 82921. Include your order number and wait for our instructions before shipping an item. For delivery issues, see our Shipping & Delivery policy.