Last updated: October 23, 2026
This Privacy Policy explains how Casainlaya Hardware, trading under the Casa Inlaya brand (“Casa Inlaya”, “we”, “us”), collects and uses personal information when you visit our website, place an order, subscribe to updates or contact us.
Information we collect
- Contact and delivery details: name, email address, phone number, billing address and shipping address.
- Order information: items purchased, order history, returns, delivery details and messages relating to an order.
- Payment details: payment method, transaction reference and payment status. Payments are processed through the payment options presented at checkout. Please do not email us full payment-card details.
- Device and usage information: technical details such as browser type, device, IP address, pages viewed and interactions with the store. Cookies or similar technologies may be used to keep the site working, remember your choices and understand store usage.
- Messages you send us: information you include in contact forms, product questions, return requests or custom and wholesale enquiries.
How we use information
We use personal information to process and fulfil orders, take payment, arrange delivery, provide customer support, manage returns, respond to enquiries, maintain and secure the website, prevent fraud, maintain business records and meet legal obligations. Where permitted, we may also use your contact details for marketing communications. You can opt out of promotional emails by using the unsubscribe link in the message. We may still send essential information about an order or account.
Cookies and similar technologies
Cookies can support essential functions such as the shopping cart and preferences, and may be used for analytics or advertising where those services are enabled. You can manage cookies in your browser and through any preference controls provided on the website. Disabling certain cookies may affect store functionality.
When information is shared
We share information only as reasonably needed to operate the store and fulfil your request. This can include Shopify, payment processors, delivery providers, website hosting and support providers, analytics services and advertising partners where enabled. We may also disclose information to comply with law, respond to lawful requests, protect customers and the store, or manage a business transaction. Third parties process information according to their own terms and privacy practices.
International transfers
Some service providers may process information in a country other than the country in which you live. Where required, we take steps designed to protect information during such transfers in accordance with applicable data-protection rules.
Retention and security
We retain information for as long as reasonably needed for orders, support, accounting, fraud prevention and legal obligations. We use reasonable safeguards to protect information, but no website or electronic transmission can be guaranteed to be completely secure.
Your choices and rights
Depending on your location and the applicable law, you may be able to request access to, correction of or deletion of your personal information, object to certain processing, or withdraw consent where processing is based on consent. We may need to verify your identity before handling a request and may keep information that we are legally required to retain.
Children
Our store is intended for general shopping and is not directed to children. If you believe a child has provided personal information to us, contact us so we can assess the request in accordance with applicable law.
Changes and contact
We may update this policy as our practices or legal requirements change. The revised version will be posted on this page with its updated date. For privacy questions or requests, email casainlayahardware@gmail.com or call +91 84303 82921.